FAQ
1.What payment options do you offer?
Currently we offer the choice between Visa or Mastercard which can also be used through Paypal.
2.How long does shipping take?
The delivery time for standard shipping varies depending on your location:
USA&EU countries: 15-20 business days after shipment
International: 12-20 business days after shipment
3.Will I receive an order confirmation?
Yes, you should receive an email within a few minutes. If not, be sure to check your spam filters or junk folders as the email may have been placed there. Some email providers (including Gmail) have filters enabled that move newsletters to a dedicated folder, so we recommend checking these filters as well as any others you may have enabled. If you do not receive an order confirmation within this timeframe, please feel free to contact us at support@purenicpouch.com for further assistance!
If you were logged into your account when you placed your order, you can always review your order by going to My Account.
4.Can your products be delivered to my country?
If you are uncertain if we ship to your country, try to add some products to your cart and go to the checkout. If you receive an error message once the initial information is filled, we can't help you, but if you don't, we can offer our services.
5.When is my order being shipped?
Either the same day or next business day, depending on what time the order was made.
Saturdays and Sundays are not business days and we do have some national holidays to have a lookout for as well where our shipping suppliers simply don't pick goods up and we can't have them shipped. As an example, if your order was made on Friday after a certain time of day, your order will be shipped on Monday after the weekend and there is nothing we can do about it.
6.What if I wrote the wrong address?
Provide the order number and any information that needs changing and we'll do our best to have it resolved on time.
7.what can delay my shipment?
A lot unfortunately, but trust me when I say that is not generally the case.
Things that may delay your shipment are things like weather, machine failure, sorting error, address correction required, missing information, customs, errors at the warehouse. Therefore the estimated delivery times advertised are not in any way guaranteed, rather a general expectation.
8.Can I cancel my order?
If your order has not yet been processed at our warehouse or shipped, we are still able to cancel it. Make sure to let us know as soon as possible as we will not be able to proceed with this request once the order has been fully processed.
9.I haven't received my package.
Unfortunately we can't follow every single package that we send and from time to time, delivery takes longer than may be necessary.
Best thing to do in this case is contact us at support@purenicpouch.com or +44 7962 512822. and we'll help you find the reason for the package not being delivered yet and work on a resolution.
10.I received my package but some products are missing/I received the wrong items.
We are only human and mistakes happen. If this is the case, please send a photo of the goods you received and the box they came in to support@purenicpouch.com or +44 7962 512822 and we'll take it from there and make sure it's resolved.